Table of Contents

  1. Privacy Policy

  2. Our commitment to privacy

  3. Restoration PulseLogs privacy policy

    1. How and why we obtain personal information

    2. How we protect information about you

    3. How we share information about you with third parties

    4. Your digital privacy

      1. Electronic data protection:

      2. Physical data protection:

    5. Cookies and similar technologies

    6. Restoration PulseLogs mobile app

  4. Additional information

Our commitment to privacy

Restoration PulseLogs is committed to maintaining the confidentiality, integrity, and security of personal information about our current and prospective customers. In this policy personal information means information about an individual that is collected or maintained for counseling purposes and by which the individual can be identified. The privacy policies of Restoration PulseLogs are reviewed annually. Our printed and online notices are then updated to reflect any changes.

Restoration PulseLogs privacy policy

How and why we obtain personal information

Restoration PulseLogs takes great care to protect personal information about you and when we use it, we do so with respect for your privacy. We may use personal information about you to service, maintain, and protect your account; respond to inquiries from you or your parent or guardian; develop, offer, and deliver counseling products and services; or to fulfill legal requirements. Restoration PulseLogs may collect public and non-public personal information about you from any of the following sources:

  • You or your parent or guardian creating a user profile (for example, first name, last name, address, phone, and email, full face photographic images and any comparable images, etc.)
  • You or your parent or guardian filling out Intake forms (for example, name, address, birth date, marital status, email, fax and phone numbers, payment and billing information, signature, etc.)
  • Other forms you or your parent or guardian may fill out in your account (for example, various Client Intakes, Consent Forms, Release of Information)
  • Other interactions with Restoration (for example, calls to schedule appointments or discussions with administrative staff, information you enter into our websites, when you enroll in our authentication services, filling out support tickets, etc.)
  • You or your parent or guardian regarding your preferences (for example, the screen layout you specify if you use our Internet sites)
  • Other documents uploaded and attached with your or your parent or guardian’s consent (for example, from other institutions or counselors)
  • User activity logs to troubleshoot Restoration PulseLogs functionality and to provide IT support (for example, account numbers, device identifiers and serial numbers, Web Universal Resource Locators (URLs), Internet Protocol (IP) address numbers, and any other unique identifying number, characteristic, or code)

Please note that information by which you cannot be identified (for example, anonymous or aggregated information) is not considered personal information and therefore is not subject to this privacy policy.

How we protect information about you

Restoration PulseLogs considers the protection of personal information to be a foundation of customer trust and a sound business practice. We employ physical, electronic and procedural controls and we regularly adapt these controls to respond to changing requirements and advances in technology.

Restoration PulseLogs restricts access to personal information to those who require it to develop, support, offer and deliver products and services to you.

How we share information about you with third parties

Restoration PulseLogs does not share or sell personal information about our customers with unaffiliated third parties. We may share personal information with the following entities:

  • Unaffiliated service providers (for example, server hosting, and other entities who may provide services at Restoration PulseLogs’ direction)
  • Government agencies, other regulatory bodies and law enforcement officials as permitted or required by law (for example, to respond to a subpoena)
  • Government agencies, other regulatory bodies and law enforcement officials as permitted or required by law (for example, to respond to a subpoena)

Our service providers are obligated to keep the personal information we share with them confidential and use it only to provide services specified by Restoration PulseLogs.

Your digital privacy

It is the policy of Restoration PulseLogs to ensure that your information is protected from misuse, loss, tampering, or use by unauthorized persons. This policy addresses the safeguarding of your
information received, created, used, maintained, and/or transmitted via the communication mediums to authorized parties such as counselors, database administrators, and whoever you so specify in your Release of Information forms, etc.

Verification of identity is attained prior to release of any information in compliance with Restoration PulseLogs Policy. Transmission of your information over Restoration PulseLogs’ own network
(PulseLogs) is managed with internal controls such as unique User ID and Password authentication.

Restoration PulseLogs utilizes a high security grade server that encrypts all of the data as it is entered as well as when it is at rest. We use firewall barriers, encryption techniques, and authentication procedures, among other controls, to maintain the security of your online session and to protect Restoration PulseLogs accounts and systems from unauthorized access. Our servers’ security measures protect as much information as possible from malicious attackers through:

Electronic data protection:
  1. Cisco firewall
  2. ClamAV antivirus
  3. Encrypted Drives for Data Encryption At-Rest
  4. Threat Stack Oversight Intrusion Detection System
  5. Safe Harbor Compliant
  6. Guardian backups for databases, or specific files and folders so no data is lost
  7. 24/7/365 server monitoring service
  8. In-house technicians are immediately alerted if a particular port or service goes down on the server.
  9. Technicians further investigate the cause of the downed service right away to potentially identify greater threats at the first sign of trouble.
  10. Server monitoring keeps an eye on services such as HTTP, FTP, and mail to ensure servers are working as intended.
Physical data protection (in server farm):
  1. Off-site servers
  2. Data Center Physical System Security
  3. 24/7/365 Manned Facility
  4. Closed Circuit TV Security Cameras
  5. Monitored 24/7/365 by 3rd Party Security Company
  6. Site Entrance Controlled by Electronic Perimeter Access Card System
  7. Data Centers Privately Owned and Operated
  8. Durable, Poured Concrete External Walls
  9. Disaster Neutral Geographic Locations
  10. Advanced Fire Prevention Infrastructure
  11. Dry Pipe Preaction, Double Interlock System
  12. NFPA 13 Compliant
  13. Office Space Separate from Data Center Space
  14. Advanced Proximity Credentials Required to Access Data Center
  15. All Employees Receive Full Background Check
  16. Secured Server Cabinets Included
  17. Component Level Redundancy Available for Hard Drives
  18. Hot and Cold Spare On-site Servers Available
Cookies and similar technologies

Restoration PulseLogs may use cookies and similar technologies to support the operation of our digital toolsets. Cookies are small amounts of data that a website or online service exchanges with a web browser or application on a visitor’s device (for example, computer, tablet, or mobile phone). Cookies help us to collect information about users of our digital toolsets, including date and time of visits, pages viewed, amount of time spent using our digital offerings, or general information about the device used to access our digital offerings. Restoration PulseLogs cookies are also used for security purposes and to personalize your experience, such as customizing your screen layout.

You can refuse or delete cookies. Most browsers and mobile devices offer their own settings to manage cookies. If you refuse a cookie, or if you delete cookies from your device, you may experience some inconvenience in your use of our digital offerings. For example, you may not be able to sign in and access your account, or we may not be able to recognize you, your device, or your online preferences.

Restoration PulseLogs mobile app

Restoration PulseLogs’ application (“app”) allows you to access your accounts, fill out forms, update your information, upload documents, and submit support tickets using wireless or mobile devices. Our privacy practices apply to any information that we may collect through the app.

Additional information

If you are a former customer, these policies also apply to you; we treat your information with the same care as we do information about current customers.

Restoration PulseLogs enables you to access, review, and if necessary, correct your account information by logging into your account through an Internet service.

Effective May, 2022

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